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Purchase FAQ

1. How to Place order for the product?
You can directly order the product from our website: When we confirm the payment from you, we will send the license key to your E-mail within several minutes later. Please indicate your E-mail address while purchasing.

2. What are the payment ways you accepted?
We accepted most kinds of Payment ways, including: Credit Card (Visa, MasterCard, American Express, Discover, Eurocard, MasterMoney), PayPal, Bank/Wire Transfer, Check/Money Order Fax - Credit Card and purchase order.

3. Which currency you accepted?
The prices of our products are in US Dollars; however we can accept most currency, such as US Dollars, Euro, Australian Dollars, Canadian Dollars, Pound Sterling, etc.

4. How to activate product?
After you get the ID and the license key, you should download the Demo Getway Raid Recovery V2.1 from (If you have downloaded the Demo Version, you needn't to download it again). Run the program, you will find the "About" button at the lower left corner of the program interface. Click the "About" and input the ID and the license key. Finish it by clicking OK.

5. Should I spend the charge for the product update?
We offer all software update free of charge. You can directly download the last version from…

6. How I can get the technical support from you?
First, we suggest you search your questions in the Support FAQ. If you can't find the answers to your questions, please send E-mail to [email protected] and tell us your order ID, the details about your questions (if you can, please send us with the FULL description of the problem you encountered), and also your Computer information(Hard disk type, capacity, partition and speed, main type, installed memory and so on.) Our technical supports will answer your questions by E-mail or arrange the Remote Assistance for you. You will get the solution way with 48 hours.


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